Support FAQs

Solutions, frequently asked questions and known issues.

So, what is VoIP anyway?
VoIP? Sounds like a kid's toy. VoIP, or Voice over Internet Protocol, is basically internet phone service. Instead of using your local phone company an...
Fri, 27 Jul, 2018 at 7:42 PM
VoIP Information Site
http://www.voip-info.org/
Fri, 27 Jul, 2018 at 7:42 PM
Differences between VoIP and the PSTN
Many customers have made the switch to Teliax from a traditional PSTN (Public Switched Telephone Network) line to save money and increase your flexibility a...
Fri, 27 Jul, 2018 at 7:42 PM
Correcting inbound Caller ID on a Panasonic PBX
All Calls Begin with "011" on Panasonic PBX caller ID?  You've just hooked up a Panasonic PBX and have been receiving calls.The only proble...
Fri, 27 Jul, 2018 at 7:42 PM
Mitel Configuration Notes
Mitel MBG (call controller)/MAS (Application Suite) configurations require a few changes to work with Ivy.  To configure a Mitel system to work with Teliax,...
Fri, 27 Jul, 2018 at 7:42 PM
winMTR - WinMTR – Free Network Diagnostic Tool
http://winmtr.net/   How To Installation Step 1 – Download The latest version is 0.91. Download WinMTR now! Step 2 – Installation Yo...
Fri, 27 Jul, 2018 at 7:42 PM
NAT/Firewall - inbound failure and registration failure.
NAT traversal set to "NO" as default.   Change from "NO" to "keep-alive". 
Fri, 27 Jul, 2018 at 7:42 PM
Enabling registration on Snom IP phones
In some cases, a Snom IP phone may not respond as expected to a REGISTER/401 dialog. If you're experiencing trouble with registration, try this: ...
Fri, 27 Jul, 2018 at 7:42 PM
Forwarding Router Ports to your SIP Device
Forwarding Ports to your SIP Device  Getting your new SIP phone or PBX up and running requires you to forward ports to your VoIP device. Essentially what...
Fri, 27 Jul, 2018 at 7:42 PM
PBX Losing Connectivity Over The Weekend? Set The Contact IP.
  Does Your PBX Lose Connectivity Over The Weekend ?   Have you made the realization that your PBX loses the ability to receive inco...
Fri, 27 Jul, 2018 at 7:42 PM