Voicemail boxes allow callers to leave a voice message and have the recorded message sent to an email address. Users can also access their voicemail by calling into the voicemail using their PIN code. Voicemail boxes have a greeting which plays when the mail box answers. All messages are sent to the email address on file and are also available by calling into the voicemail system unless deleted after listening to the voicemail.

When editing a voicemail box you can set the name, PIN, greeting, and notification email. Changes to the name will be reflected throughout the site.

You can play back the existing music on hold and greeting or upload new audio for both. To save the existing audio, right-click the player and select "Save audio as..." A greeting and hold music are not required, but are recommended and a default is provided for you. Recordings can be in audio or video format under 10MB.

The voicemail PIN allows the user to access the voicemail box by calling into the voicemail. When the caller dials into their phone number and hears the recording, the user can hit the * button on the phone keypad to bypass the recording and reach the voicemail access menu. 

  • Option 1 of the voicemail menu will allow the user to listen to new messages
  • Option 2 of the voicemail menu will allow the user to listen to saved messages. Once you listen to the message you can save the recording by pressing 1 or delete the recording by pressing 7. If you do not select anything, the message is saved by default. At the end of this menu, you will return to the main voicemail menu.
  • Option 5 of the voicemail menu will allow to record new voicemail greeting. Once you record a new greeting, option 1 will allow the user to listen to the current greeting, option 2 will record a new greeting, option 3 will allow you to re-record over the current greeting.

A voicemail user has enough space to store approximately 50 voicemails, but this is dependent on the length of the stored messages.