Troubleshooting on the Ivy platform
Problem | Remedy |
All calls are failing | Is your account delinquent? Check that your Site is active. Check the Site ACL. Check permitted outbound country codes. Confirm usernames and passwords. |
Inbound calls fail | Does the Phone number have a destination? Check for SIP registration. (SIP Trunk) Confirm inbound routes have leading 1 for new DNIS. (SIP Trunk) Confirm your PBX is Comfort Noise capable or disable CN. |
Outbound calls fail | See “All calls are failing.” (Asterisk) Check the Realm. (“fromdomain=[your-site-name].ivy.teliax.com”) |
Account is delinquent with positive balance | Wait 5 minutes to see if the account status changes. |
DNS is not resolving | Changes to Thin Client take at least 5 minutes to propagate. |