Troubleshooting on the Ivy platform
All calls are failing
Is your account delinquent?
Check that your Site is active.
Check the Site ACL.
Check permitted outbound country codes.
Confirm usernames and passwords.
Inbound calls fail
Does the Phone number have a destination?
Check for SIP registration.
(SIP Trunk) Confirm inbound routes have leading 1 for new DNIS.
(SIP Trunk) Confirm your PBX is Comfort Noise capable or disable CN.
Outbound calls fail
See “All calls are failing.”
(Asterisk) Check the Realm. (“fromdomain=[your-site-name].ivy.teliax.com”)
Account is delinquent with positive balance
Wait 5 minutes to see if the account status changes.
DNS is not resolving
Changes to Thin Client take at least 5 minutes to propagate.